Payment & Delivery
Mad About a Dog prides itself on our personal customer service and the quality of our products, always taking the care and comfort of all dogs when making our product selections.
We understand there may be occasions when your order is not quite right for your needs. If you are not completely satisfied with your purchase we offer a no hassle returns policy.
We do our best to advise you on correct sizes, but it is difficult to get it right every time as even within the same breed dogs do vary in shape and size.
If you find the size or style is not right for your dog we are more than happy to offer an exchange for a different size, style, or different product. Or we can offer a refund.
All we ask is that you please notify us by email within 2 days of receipt of goods and simply return the item to us within 7 days. Once we have received the item we can then organise either an exchange or a refund.
The item returned must, however, be clean, unused and in its original undamaged packaging with labels still attached, and it goes without saying it must be minus any doggy hairs!
Unfortunately we cannot accept a returned item unless it meets the above conditions, as we would not be able to re-sell it.
Although we offer a refund or an exchange, unfortunately we cannot refund return postage unless the item is faulty. You will be responsible for postage costs incurred with the return. We recommend you return goods using ‘signed for delivery’ as we cannot refund or exchange if goods do not arrive.
Refunds would normally be via your purchasing card or Paypal. (Mad About a Dog does not at any time store your card details)
Sale Purchases We are sorry, but we are unable to accept a return on an item bought in a sale unless of course the item is faulty.
Return address: 53A Old Perth Rd, Inverness, Scotland IV2 3UP
We aim to dispatch orders within 3 working days of receipt (and will often be quicker). We use use Royal Mail 1st Class for smaller items and a courier service for larger boxes such as dog beds (a signature will be required for the courier deliveries). Our standard delivery rates are based on size and weight and will be shown at the checkout point. Delivery will vary usually 3-5 days, but you will receive an email advising you when your order has been labelled and ready for dispatch.
Orders will not be dispatched until full payment has been received.
We can deliver to Europe, prices will show at the shopping trolley.
If you have any further questions about our terms and conditions, please email us.
Cheryl Noble, owner Mad About a Dog